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Warranty Information

Warranty Information

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Dulles Glass Warranty Information

When you purchase a product from Dulles Glass, you will receive a high-quality, long-lasting product that is expertly crafted from the highest quality materials, backed by a warranty that you can trust.

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When you invest in a product from Dulles Glass, you're getting a high-performing, long-lasting product expertly constructed from the best materials available, and we're proud to back that up with a warranty you can rely on. We offer a comprehensive, straightforward warranty on all the products sold and installed by Dulles Glass technicians.

The best part of our warranty policy is that when you have an issue, you deal with us - not any third party - for things like hinges and shower sweeps. This sets us apart from those who will push our concerns onto others. With Dulles Glass, we want every customer to be 100% satisfied, and we make every effort to ensure that is the case.

When you purchase a product from Dulles Glass, you will receive a high-quality, long-lasting product that is expertly crafted from the highest quality materials and backed by a warranty you can trust. Each product sold and installed by Dulles Glass technicians is covered by a comprehensive, straightforward warranty. The best part of our warranty policy is that when you have an issue, you deal with us - not any third party - for things like hinges and shower sweeps. With Dulles Glass, we want every customer to be 100% satisfied, and we make every effort to ensure that is the case.

With our Guaranteed Intact Delivery policy, we guarantee that your glass or mirror product ordered from our online store will arrive in one piece. However, we do not offer a warranty on our stock or custom online purchases. There may be certain circumstances where a return claim can be considered. Please review our Return Policy here.

Installed Product Warranties

Products that we install for you, such as large mirrors, sliding doors, and frameless shower doors, have different warranties. To view our detailed warranty statements, please follow the links below. For warranty replacement of your Dulles Glass product, please call (703) 361-9994.


Last Update: February 1, 2016

Glass Shower Door Warranty

When you invest in a glass shower from Dulles Glass, you're getting a high-performing, long-lasting product expertly constructed from the best materials available, and we're proud to back that up with a warranty you can rely on. We offer a comprehensive, straightforward warranty on all glass shower doors sold and installed by Dulles Glass technicians.

Dulles Glass guarantees all of its sales and installations and will repair or replace any faulty glass or hardware. We will provide all labor and materials necessary to fix faulty glass and/or hardware installed for three years from the date of installation. Additionally, we provide a 1-year warranty on the silicone seals, caulking, and acrylic sweeps (material only). If your sweep needs to be replaced before the end of the 1-year warranty period, we will send you a new sweep to replace the existing one.

After the warranty period is over, the replacement of these materials is considered routine maintenance of the glass shower door and becomes the responsibility of the owner. These materials are readily available for purchase from Dulles Glass, and they are easy to replace on your own.

All sales and installations made by Dulles Glass are guaranteed, and we will repair or replace any faulty glass or hardware. We will provide all labor and materials necessary to repair faulty glass and/or hardware installed for three years from the date of installation. Dulles Glass offers a one-year warranty on silicone seals, caulking, and acrylic sweeps (material only). If your sweep needs to be replaced before the end of the 1-year warranty period, you will receive a new sweep.

Once the warranty period has expired, it becomes the responsibility of the owner to replace these materials as part of routine maintenance for the glass shower door. These materials are readily available from Dulles Glass, and they are easy to replace on your own.

 

Terms and Conditions

 

 

  • Our warranty is offered only to the original purchaser; it cannot be assigned or transferred to another person and terminates upon the sale of the home/building where the product is installed. Proof of ownership is required.
  • The warranties do not cover mold and mildew that accumulates on the silicone between the glass panels or on the hardware.
  • Discoloration or stains caused by improper water chemistry, hard water, or non-filtered well water are not covered by the warranty.
  • Dulles Glass is not liable for glass breakage, damage, or failure resulting from misuse or acts of nature, such as fire, flood, or earthquake.
  • The warranty does not cover damage caused by the faulty design of your residence or business, careless handling, alteration, misuse, or misapplication.
  • The use of harsh, abnormal, or abrasive chemical cleaning products will void the warranty. Please follow the guidelines for proper maintenance of your product.

Frameless Glass Shower Door Warranty

When you invest in a frameless glass shower door from Dulles Glass, you're getting a high-performing, long-lasting product expertly constructed of the best materials available.

All online purchases of glass shower doors will be delivered intact within a 1/8" variance of the approved sizes. The glass sizes will be documented and communicated to the purchaser. We guarantee that you will receive your glass shower door intact and fabricated according to your provided specifications. Please note that no warranty is offered on the glass of the shower doors.


One (1) Year Limited Hardware Warranty

 

When it comes to hardware, Dulles Glass is proud to work with the best manufacturers in the business. Here are the terms and conditions regarding our warranty on hardware:

  • DG warrants the glass shower door hardware against material defects and defects in workmanship for a period of one (1) year from the date of sale. The maximum value of the warranty is the value of the hardware. All warranty claims are subject to inspection by DG before providing a remedy for the claim.
  • This warranty will not apply if, after inspection, it is determined that the shower door hardware has been installed and maintained in a manner that does not conform to the instructions and guidelines set forth by DG for proper installation and maintenance.
  • DG's responsibility under this warranty is limited to either refunding the purchase price or providing a replacement for the shower door hardware. The refund or replacement constitutes the limit of DG's liability and obligation for any material defect or defect in workmanship in a Shower Door Hinge.
  • This warranty is exclusive. DG makes no other warranties, express or implied, including without limitation any implied warranty of merchantability or fitness for a particular purpose. In no event shall Dulles Glass be liable under any legal theory (including but not limited to contract, negligence, strict liability in tort, or warranty of any kind) for any indirect, special, incidental, consequential, or exemplary damages (including but not limited to lost profits).
  • Our warranty is offered only to the original purchaser and may not be assigned or transferred to someone else. The warranty terminates upon the sale of the home/building in which the product has been installed. Proof of ownership is required.

To make a warranty claim, please contact us here.


One (1) Year Sweeps, Seals, and Doorstops Warranty

 

Acrylic sweeps, seals, and doorstops are covered for a period of one (1) year from the time of installation. Please note that the replacement of these materials is considered routine maintenance for a glass shower door and should be done periodically. After the initial warranty has expired, it becomes the owner's responsibility to replace these materials. Dulles Glass provides readily available replacements for these materials, and homeowners can easily replace them.

To make a warranty claim, please contact us here

 


Three (3) Year Warranty on All Locally Installed Glass Shower Doors 

 

Dulles Glass guarantees all of its sales and installations. We will repair or replace any faulty glass or hardware for a period of three (3) years from the date of installation. This warranty covers issues such as caulking, leaking, squeaking, and sagging in any shower installation performed by DG. However, please note that mold or mildew that accumulates on silicone between glass panels or hardware due to improper cleaning is not covered by this warranty.

If we make repairs to your product within the 3-year warranty, your warranty will continue to remain in effect for its original duration. The repairs themselves will have a 90-day warranty, so if any issues arise with a repair within 90 days, we will provide free repairs.

To make a warranty claim, please contact us here

 

 

 

Last Update: April 23, 2020

ClearShield Warranty

When it comes to glass surface protection, Dulles Glass looks no further than ClearShield. We know it's the best glass treatment available because we've tested it ourselves. We are proud to stand behind ClearShield for the first three (3) years of its extended 10-year warranty on glass surface protection. This means that in the unlikely event that a problem occurs within three years after the date of purchase, you will deal directly with Dulles Glass.

For the remaining seven (7) years of the warranty, you can count on ClearShield to take care of any problems directly.

View ClearShield Extended Warranty

 

Terms & Conditions

 

  • Our warranty is offered only to the original purchaser. It cannot be assigned or transferred to someone else and terminates upon the sale of the home/building where the product has been installed.
  • Dulles Glass is not liable for glass breakage, damage, or failure resulting from misuse or acts of nature, including fire, flood, or earthquake.
  • This warranty is limited to the cost of the purchased product, and Dulles Glass or its affiliates will not assume any responsibility beyond the original merchandise cost.
  • The warranty does not cover damage caused by the faulty design of your residence or business, or alterations made to the products after installation.
  • The use of harsh, abnormal, or abrasive chemical cleaning products will void the warranty. Please follow the provided guidelines for proper maintenance of your product.
  • Discoloration or stains due to improper water chemistry, hard water, or non-filtered well water are not covered under the warranty.

 


Last Update: February 8, 2016

Frameless Bathtub Screen Door Warranty

Your frameless bathtub screen is a high-performing, long-lasting product expertly constructed of the best materials available, and we're proud to back that up with a manufacturer's warranty you can rely on. We offer a comprehensive, straightforward warranty for a period of three years from the date of purchase on all of Dulles Glass' Frameless Tub Screens. Dulles Glass will provide all materials necessary to fix or replace faulty glass or hardware for three years from the date of purchase.


Terms & Conditions

 

  • Our warranty is offered only to the original purchaser; that is, the warranty may not be assigned or transferred to someone else, and it terminates upon the sale of the home/building in which the product has been installed. We do require proof of ownership.
  • This warranty is limited to the cost of the purchased product, and Dulles Glass or its affiliates will not assume any responsibility beyond the cost of the original merchandise.
  • Dulles Glass is not liable for glass breakage, damage, or failure due to misuse or acts of nature, including fire, flood, or earthquake.
  • The warranty does not cover damage caused by the faulty design of your residence or business, careless handling, alteration, misuse, misapplication, or improper installation.
  • This warranty does not cover mold or mildew that accumulates on silicone between glass panels or hardware due to a lack of proper cleaning.
  • Use of harsh, abnormal, or abrasive chemical cleaning products will void the warranty. Please follow the guidelines for properly maintaining your product.
  • Discoloration or stains due to improper water chemistry, hard water, and non-filtered well water are not covered under the warranty.

Mirror Warranty

When you invest in a mirror from Dulles Glass, you get a high-performing, long-lasting product that is expertly constructed with the best materials available. With one (1) full year of coverage from the time of installation, our mirror warranty is the best in the industry.
 


Terms & Conditions

 

  • Dulles Glass is not liable for glass breakage, damage, or failure due to misuse or acts of nature, including fire, flood, or earthquake.
  • This warranty does not cover damage caused by the faulty design of your residence or business, careless handling, alteration, misuse, or misapplication.
  • The warranty is limited to the cost of the purchased product, and Dulles Glass or its affiliates will not assume any responsibility beyond the cost of the original merchandise.
  • Breakage caused by settling of the architectural structure in which the mirror is installed is not covered by the warranty.
  • Use of harsh, abnormal, or abrasive chemical cleaning products will void the warranty. Please follow the guidelines for properly maintaining your product.
  • This warranty does not cover damage caused through installation in a wet environment.

 


Last Update: January 29, 2021

Gym Mirror Warranty and Safety Guidelines

We want to express our sincere appreciation for choosing a custom Gym Mirror or MiraSafe Gym Mirror from Dulles Glass. Our dedication to providing you with top-notch, long-lasting products made from the finest materials remains steadfast. We stand firmly behind this commitment by offering you a manufacturer's warranty that you can trust, guaranteeing your utmost satisfaction

Warranty Details:

Each Gym Mirror from Dulles Glass, whether it's a custom design or part of a kit, enjoys the coverage of an extensive one-year warranty that commences from the date of purchase. During this duration, Dulles Glass remains committed to supplying all essential materials required to repair or replace any faulty gym mirrors or hardware components as needed. Your satisfaction and peace of mind are our top priorities.

 

Please take note of our warranty terms and conditions:

 

  • Our warranty is exclusive to the original purchaser and is non-transferable. It concludes upon the sale of the property where the product is installed, and proof of ownership is mandatory.
  • The warranty is limited to the cost of the purchased product, and Dulles Glass and its affiliates do not accept responsibility beyond the original merchandise's value.
  • Dulles Glass is not accountable for mirror breakage, damage, or failure due to misuse or acts of nature, such as fire, flood, or earthquake.
  • Damages resulting from design flaws, excessive moisture, mold, chemical exposure in your residence or business, careless handling, alterations, misuse, misapplication, or improper installation are not covered under this warranty.
  • Please refrain from using harsh, abnormal, or abrasive chemical cleaning products, as they will void the warranty. Adherence to the provided maintenance guidelines is essential for preserving your product's integrity.

 

Safety and Durability: Our Commitment to Protecting Your Investment

 

Mirrors possess inherent delicacy and may be susceptible to breakage in certain circumstances. At Dulles Glass, we prioritize your safety, which is why we offer the option to purchase all our custom gym mirrors with safety backing to effectively secure them in case of breakage. During the installation process, we strongly recommend adhering to safety protocols, which include wearing protective gloves, eyewear, and hard hats when dealing with heavier mirrors. If necessary, don't hesitate to seek assistance from a second pair of hands to ensure a safe and secure installation. Whether you're engaged in rigorous workouts or incorporating our mirrors into your daily routine, maintaining vigilant awareness of your surroundings is paramount to ensure a safe and enjoyable experience. Your safety remains our utmost concern.


Last Update: September 25, 2023

 

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Dulles Glass

Dulles Glass is your online retailer for custom-cut glass, mirrors, and shower doors. We fabricate your glass your way, ship it to you free of charge nationwide, and provide our professional installation service in limited geographic areas.

United States © 2024 Dulles Glass. All Rights Reserved.

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United States © 2024 Dulles Glass. All Rights Reserved.